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Practice Fusion - Review

Practice Fusion - Review

Practice Fusion

Ratings:   Features - 3   GUI/UX – 3.5   Work Flow – 3  Learning Curve - 3  Support – U
Features:   Groups - Y   Scheduling - Y   Notes - Y   E-Filing - N   Billing - N   Client Portal - Y
Price:   Free (Supported by Advertising) Billing available from an external vendor at additional cost

Pros:   Price, Clean Interface
Cons:   Limited Feature-Set, Medical-Centric, Expensive to Integrate Billing

It Might Be A Good Choice For Practices That: Just want a basic scheduling and note taking application.

Standout Features: Price

In some ways, Practice Fusion has made major changes since my original review. In other ways, it hasn't changed a bit. Practice Fusion looks promising at first glance. It has a clean, user-friendly interface, polished marketing, and it's free. When you first log in there are tutorials to walk you through the features and you can be up and running quickly. It's, for the most part, easy to navigate and access the information you need. They've improved their interface so that it is mobile friendly and added recurring appointments. You can even create your own templates for notes or borrow from a shared library of templates created by other Practice Fusion users.

Unfortunately, digging more deeply into the navigation reveals numerous shortfalls. The most glaring is that the Billing features aren't initially integrated. You must contact them and employ another partner vendor in order to integrate billing and insurance claims filing. While I haven't investigated the cost of all of these partners, the pricing that is listed tends to be expensive (one lists as "starting at $159 per month")  If you're wanting integrated insurance filing, your free option has now become much more expensive than other options. Despite the improvement in the notes system, PracticeFusion still retains a medical-centric feel.  And, despite the improved navigation and interface, there are still some oddities. Some will also find it important to be aware that Practice Fusion still sells de-identified client data.

Despite having shortfalls and being medical-centric, Practice Fusion might be a good choice for a solo practitioner just starting out on a tight budget, especially if they don't need or want to file insurance claims electronically.


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Rob Reinhardt, LPCS

Rob is a Licensed Professional Counselor in private practice and
owner of Tame Your Practice, which provides comprehensive
consulting to mental health and wellness professionals.

©2015 Rob Reinhardt, LPC, PA


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natalie's picture
Submitted by natalie on Wed, 04/10/2013 - 15:05

Practice fusion sells "de-identified" information to third parties. THey also reserve the right to contact patients! Read the user agreement for obligated professionals with PHI issues.

Rob Reinhardt's picture
Submitted by Rob Reinhardt on Wed, 04/10/2013 - 22:22

Hi Natalie,

These are interesting points and I'm considering doing a blog on the selling of de-identified information in these sorts of systems. It should be noted that the selling of de-identified information is legal, including not being in violation of HIPAA. I do think there are some potential issues there, however, considering how difficult it is to truly, completely de-identify data. Probably the reason for your quotes, right?

I'm not sure about your second point, though. All I see in their user agreement is, "We may use Your Health Information and Directory Information (defined below) to contact your patients on your behalf for any purpose for which you would be permitted to contact them, including:" They need this permission in order to do things like send appointment reminders, etc. Are you seeing another place where they can contact patients for their own reasons?

SR Solis's picture
Submitted by SR Solis on Fri, 12/16/2016 - 15:57

When will non MD staff be able to enter pharmacy info?

Practice Fusion E-Rx is frustrating and time-consuming: ONLY the MD can enter pharmacy contact info, which is a time-consuming waste of MD time--any staff should be able to do this! Non-licensed staff cannot send in Refills (even while the MD is on vacation), and even MD's cannot modify electronic refills from the pharmacy, etc. PF has promised to changes these and other problems, and has not.
Thank you

Jay's picture
Submitted by Jay on Mon, 12/19/2016 - 13:36

PF advertises it electronic (HL7 format) Super bill for use of seamless billing but it is missing a lot of essential data required for billing. Despite several requests they don't want to provide it, rather advise users to hire one of their billing partner companies. Doesn't it sound unfair?

Rob Reinhardt's picture
Submitted by Rob Reinhardt on Mon, 12/19/2016 - 13:42

It's long been Practice Fusion's approach to have full-fledged electronic claims features handled by third parties. I suspect this is a significant part of how they keep their primary feature set "free", since incorporating such features comes at no small expense. While "unfair" isn't the word I would use since we tend to get what we pay for, I can't say that their responses to you sound like a good, helpful customer service experience.


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