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Practice Fusion - Review

Practice Fusion - Review

Practice Fusion

Ratings:   Features - 2   GUI/UX – 3.5   Work Flow – 3  Learning Curve - 3  Support – U
Features:   Groups - Y   Scheduling - Y   Notes - Y   E-Filing - N   Billing - N   Client Portal - Y
Price:   Free (Supported by Advertising) Billing available from an external vendor at additional cost

Pros:   Price, Clean Interface
Cons:   Limited Feature-Set, Medical-Centric, No Recurring Appointments, Rudimentary Note Templating with No Integration, Expensive to Integrate Billing, Not Tablet Friendly

It Might Be A Good Choice For Practices That: Just want a basic scheduling and note taking application.

Standout Features: Price

Practice Fusion looks promising at first glance. It has a clean, user-friendly interface, polished marketing, and it's free. When you first log in there are tutorials to walk you through the features and you can be up and running quickly. It's easy to navigate and access the information you need. You can even create your own templates for notes.

Unfortunately, digging more deeply into the navigation reveals numerous shortfalls. The most glaring is that the Billing features aren't initially integrated. You must contact them and employ another vendor (Kareo) in order to integrate billing and insurance claims filing. While they may offer price breaks to their users, the $149/month/per provider price tag listed on the Kareo web site isn't very enticing or competitive. That's only the start of a long list of short-comings that includes the lack of: support for recurring appointments, integration of treament plans and notes, ability to use the program on many tablet computers (it utilizes Adobe Flash), among many others.

Full List of Reviews


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Rob Reinhardt, LPCS

Rob is a Licensed Professional Counselor in private practice and
owner of Tame Your Practice, which provides comprehensive
consulting to mental health and wellness professionals.

©2013 Rob Reinhardt, LPC, PA


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natalie's picture
Submitted by natalie on Wed, 04/10/2013 - 15:05

Practice fusion sells "de-identified" information to third parties. THey also reserve the right to contact patients! Read the user agreement for obligated professionals with PHI issues.

Rob Reinhardt's picture
Submitted by Rob Reinhardt on Wed, 04/10/2013 - 22:22

Hi Natalie,

These are interesting points and I'm considering doing a blog on the selling of de-identified information in these sorts of systems. It should be noted that the selling of de-identified information is legal, including not being in violation of HIPAA. I do think there are some potential issues there, however, considering how difficult it is to truly, completely de-identify data. Probably the reason for your quotes, right?

I'm not sure about your second point, though. All I see in their user agreement is, "We may use Your Health Information and Directory Information (defined below) to contact your patients on your behalf for any purpose for which you would be permitted to contact them, including:" They need this permission in order to do things like send appointment reminders, etc. Are you seeing another place where they can contact patients for their own reasons?


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